And pretty sure you already know theyre popularly known for their power recliners. This warranty gives you specific legal rights and you may also have other rights which vary from state to state. Catnapper Stallworth 4898 Power Lift Full Lay-Out Chaise Recliner. This section looks like it has a flat tire and is AWFUL in appearance! I stopped several times. They preferred that I replace it with a different manufactured loveseat. The reclining mechanism is typically activated by a handle or button, which releases the lock on the mechanism and allows it to move. Thank u and I appreciate your time and attention in this unfortunate issue. So relax, kick off your shoes and enjoy the show. After 3 months the recliner started to sag with filling separating on the foot of the recliner. FRAME - Limited Lifetime Warranty You can. I highly recommend this brand to anyone in the market for a new recliner., I purchased a Catnapper sectional for my family room and we couldnt be happier with it. ProLounger Power Lift Reclining Chair PU. merchandise that was, at any time, used as a floor sample or display model. or workmanship for the lifetime of the product. It can be difficult to determine which part you need to replace without knowing the exact model of your catnapper recliner. Any condition resulting from incorrect or inadequate maintenance, cleaning, or care. Make a big impression in a er footprint with the chic styling of the Bladewood zero wall recliner. PO Box 1359 Paid good money, now it's junk. The power recline feature is a game changer, it makes it so easy to kick up and relax. My name is Rondall Stewart, 105 Brookwood LN, Wilmore, KY 40390. You should thoroughly examine the chair to ensure it meets your requirements and is comfortable enough. Please review the. Heaviest adult is about 180 pounds which obviously wouldnt cause damage. Hours: Monday-Friday 7:00 a.m. - 7:00 p.m. (CT) Saturday 7:00 a.m. - 5:30 p.m. (CT). And a frame for the (LH) seat because it has a twist in it with the seat dropping in the (L) rear seat area. All three pieces have fabric which is peeling. (Press enter or click the This warranty gives you specific legal rights and you may also have other rights which vary from state to state. Can not determine where they go. to defective material or workmanship for a period of (1) one year. 4. However, there are some limitations, and their warranty does not include upholstery fabric defects, wear and tear of the fabric, and improper care or maintenance of the recliner. Jackson/Catnapper furniture is only available through authorized retailers and can not be purchased any other way. I had been in the market for a new living room suit and do not take purchases of such lightly. Save my name, email, and website in this browser for the next time I comment. Since then our family has continued to create furniture, right here in the USA. Is this your company? Don't throw them away, let us help you get the right parts to get them fixed. Ashley Yandel Faux Leather Electric Power Lift Recliner. My dad has a catnapper lift chair serial number 2700865 style 54832 and 2 of bolts in frame have broken. Any defect in upholstery fabrics. Additionally, all other parts that come under one year warranty include latches, hinges, wood trim, and shields. 2. RECLINER MECHANISM - Limited Lifetime Warranty 3. Please read the terms of the JACKSON limited warranty coverage carefully. On their site you have to type in your issue and submit it. Please read my article on how to fix the basic armrest malfunctions. 5. 1. The footrest is another important part of a catnapper recliner. The reclining mechanism is what allows you to recline in your catnapper recliner. The Lazy Boy still looked new and was comfortable. Address2600 W 35th St #240,Chicago, IL 60632Phone+1-312-667-8952, What Are A Catnapper Recliner Parts? We have no children to jump and damage anything. This warranty is limited to repair or replacement of the defective part such as table tops, latches, hinges, transformers, handwands, massage/heat and electrical system components. Thank you for choosing JACKSON Upholstered Furniture. When it comes to exceptional comfort and style, the Markridge power lift recliner is right on the mark. Replacement furniture parts to give your furniture new life. One-touch power control means any position is yours - whether fully reclined or sitting upright. to search). Read full review of Jackson Furniture / Catnapper. Ottomans. ALL OTHER PARTS - One (1) Year Warranty Heat And Massage Lift Recliner. Jackson Furniture | Catnapper Home Sign in to Jackson Email Address Forgot Password? We want you, our customers, to be completely comfortable with the quality, comfort and styling of our products for years to come. I know that on a rare occurrence that perhaps there is a case of some furniture maybe not assembled properly. That was only 4 years ago. I have to raise my feet because of my knee. His $30 gamble paid off as by the 1970s he had over 1.3 million square feet of furniture manufacturing space in TN, MS, TX, and FL - and now held one of the largest family owned furniture enterprises in the USA. These Limited Warranties provide coverage to the original retail purchaser and do not apply to rented, business, commercial, institutional, or other non-residential uses. Now the foot has completely separated, and filling is coming out of the bottom of the chair, and the back and cushion are coming apart, and the recliner is no longer comfortable and looks horrible. I spent about $2500 at Farmers Furniture in Batesburg, S. C., for a love seat and sofa. Password Please note goJFI is a separate platform from the previous order portal. Forgot Password? That they could not replace the chair and that they would send a Technician out as soon as they had availability! Sofa, and Loveseat recliner purchased February 6, 2020 at Schewels Furniture located in Covington, Virginia 24426. However, most parts should last for several years before they need to be replaced. I have model 86715-650. found part of 1 broken spring, but never found either spring. Can Jackson/Catnapper provide me with pricing information? ALL OTHER PARTS - One (1) Year Warranty: 28621, You can see the mechanism for recline is bent. However, it was not and was in a temperature controlled environment and was wiped down with leather moisturizer each time we were there. Pros of Jackson Catnapper Furniture Because the wood is cut using a computerized system, its product has a precise cut. Catnapper products feature the Comfort Coil Seat Cushion offering superior seating comfort. Any condition resulting from incorrect or inadequate maintenance, cleaning, or care. You can buy replacement parts for your catnapper recliner, including online stores and brick-and-mortar retailers. i could go on and on. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage. If you've got a penchant for simple, contemporary beauty, the McTeer power recliner has your name written all over it. In the event that a defect is found, repair or replacement under this warranty is at the manufacturer's option. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Jackson Furniture / Catnapper, Featured Jackson Furniture / Catnapper complaints. Where can I find a Jackson/Catnapper retailer closest to me? I have been trying to call and get help since Feb and I'm still getting the run around. Then nothing again. Once you know which part you need, be sure to check out our selection of catnapper recliner parts so that you can get what you need to fix your chair. They indicate a response in 2-3 days. Mine has screws and sawdust under it. They are allen topped bolts 5/16th diameter 1 3/8 length shoulder 3/8 1/2. I understand he is standing by his business, but this is not the way to keep business. Any assistance would be greatly appreciated. MAD, Recliner up and down does not work only sometime back does work, Bought 2 matching recliners July of last year. This complaint was posted by a verified customer. Some states do not allow the exclusions of limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. Starting At $646.00. The Tulen rocker recliner puts the win in winning. Amazon.com: Catnapper Recliner Parts 1-48 of 130 results for "catnapper recliner parts" RESULTS Price and other details may vary based on product size and color. Why can't I find a particular product on your web site? I feel that I should have a new lift chair delivered! Desired outcome: Its a piece of hardware that attaches to the backrest and footrest and allows them to move back and forth. of the product. We purchased the whole set in 2017. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage. I put another chair behind this one to support myself from tipping over backwards. #78101. Then this furniture uses extra glue and staples for good adhesion to each product. So its best not to move the recliner too often. I continue to make payments because I for one do stand by my end of an agreement and for what I have promised I only hope that your company will do the same and replace or reimburse and relinquish my balance due to this products inadequate quality and worthlessness. 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Why should I buy Jackson/Catnapper furniture instead of other manufacturers? The store we purchased it from is no longer in business so we have no one to talk to about it, or anyone to come and look at it. This company quality is digusting. Conway Push Back Recliner. Please read the terms of the CATNAPPER limited warranty coverage carefully. The frame, upholstered in the original fabric under normal use and conditions, is warranted to the original purchaser against manufacturing defects for the lifetime of the product. Catnapper ships to your home unassembled with great instructions. The leather is soft and supple, and the padding is thick and supportive. If you see any defects, you can return the product to the dealer before the delivery man leaves your home. My furniture has been done since December still waiting for them to find a freight company to get ship to my dealer It's out my hands plus the the dealer they just make excuses the continue to post on their Facebook but can't even get the furniture that's done ship if make comments on their Facebook the remove it than block you what a joke. Isn't this covered under my warranty. Jackson upholstered products feature the Comfort Coil Seat Cushion offering superior seating comfort. SLEEPER MECHANISM - One (1) Year Warranty I received 1 email asking for purchase info for warranty which was sent. This is the exact complaint I sent them, Desired outcome: Once you have the style and fabric numbers, call the retailer to see if they have one in stock. Sit back and relax. Your recently viewed items and featured recommendations, 2 Button 5 Pin Remote Lift Chair Power Recliner, Fruhdi 2 Button 5 Pin Prong Remote Handset Controller Hand Control Replacement with USB and Backlight for Lift Chairs Power Recliners, Fruhdi Lift Chairs Power Recliners 2 Button 5 Pin Prong Remote Handset Controller Hand Control with USB and Backlight. The adjustable Easy View headrest allows a primo view of the TV no matter how far back you recline and the extended ottoman provides extra room to really stretch out. View as. They initially agreed to replace the chair and said it would ship in March 2022. my pieces delivered NOW in perfect condition or take back and refund of what i have already received. 1910 King Edward Avenue Cleveland, TN 37311. You will notice some compression loss and this is normal. I hope that my review will make people read all the reviews before spending so much on on a chair that is needed to sleep in! Who should I contact to determine the status of my furniture order? These Limited Warranties do not apply to. Top subscription boxes right to your door, 1996-2023, Amazon.com, Inc. or its affiliates. Any claim for service under warranty must be made through the retail dealer where the furniture was purchased. [Diagrams Included]. Assembly is required. This warranty gives you specific legal rights and you may also have other rights which vary from state to state. Also, the most common reason for this is when you constantly move around the recliner. We have had catnapper recliners other than this one and had no problems. 5. If two individuals are seated on loveseat and the furniture seats reclined if one person tries to get up then the other person is for lack of a better term "dumped" into the floor and the loveseat tips. limited to repair or replacement of the defective part such as decorative wood trim, I need warranty parts to repair my Catnapper Westin Power Reclining Loveseat that I purchased on June 06/06/2019 at Newby's Furniture in Harrodsburg, KY 40330. However, you can get it repaired by the manufacturer if your recliner is under warranty. All other parts not specifically listed as being warranted are covered under a (1) one Jackson/Catnapper does not establish retail prices for our products. Please read the terms of the CATNAPPER limited warranty coverage carefully. I consent to allow Jackson Furniture Industries (JFI) to use information I am providing I bought this furniture about a year ago, no one lives with me and I am not home alone! to search). Weight Capacity 250 lbs 4.0 (3) $1,39900 FREE delivery Mar 14 - 20 Catnapper Wild Buffalo (Extra Large) Power Recliner w/Oversized X-tra Comfort Footrest. I was under the assurance that your company is a reputable company whom produces fine quality furniture by the furniture store whom I purchased your furniture from. The factory is unable to search or have visibility of what specific models the retailers have in their stores. I feel as if I have been robbed. You have made an investment in lasting quality which will bring you many years of enjoyment and comfort. Due to the volume of products that Jackson/Catnapper manufactures and sells, we do not show everything on Like I said, not happy at all and would not recommend your furniture. We are an authorized dealer of Catnapper Furniture. And so, please can you help me? Thank you for choosing CATNAPPER Reclining Furniture. We have 6 factories and over 1,500 dedicated employees and vendors committed to producing the most comfortable and longest lasting furniture that money can buy.. Read More Furniture Store HELP, Mine is less than 2 years old, cant find parts. Utter garbage. After one year from date of purchase by the dealer, the original retail purchaser will be responsible for labor, packaging and all shipping costs. Catnapper recliners hold a good reputation in the market for their quality, comfort, and premium features. All warranties, whether express or implied, cover only normal household usage. This particular one has been nothing but problems. Submit a complaint and get your issue resolved. [protected] cell Retain your proof of purchase to substantiate your claim in the event warranty service is required. I need diagram & replacement springs. This set was around $4, 000.00. to search). Also, check this out: 5 Best TV Recliners to Watching TV in 2022 (Rated). Where the first repair was done, the staples are nothing better than staples I use at my job for paper. I can taste it in the air, I smell it, it bothers my sinuses, sometimes makes my eyes water and gives me a sore throat. Every time that I call I got the same response! in this form, including my name, phone number and email address) to contact me regarding SPRINGS - Limited Lifetime Warranty: FRAME - Limited Lifetime Warranty: limited to repair or replacement of the defective part such as decorative wood trim, COMFORT COIL SEAT CUSHIONS - Five (5) Year Warranty: 45 talking about this. Additionally, Catnapper recliners are high-quality furniture pieces and are worth investing in. Some financial reimbursement, or replacement of the love seat. I can't find a Jackson/Catnapper retailer close to me. Cost for labor, packaging and shipping from the factory, if it is necessary, is covered by Catnapper for a period of one year. Today, Jackson Furniture Industries remains focused in the USA. Some have complained about the sofa sagging, defective USB port, that the sofa was too firm, the materials lacked quality, or the recliner did not provide adequate comfort. However, I recommend reading my full article about installing a new footrest. It has started ripping, cracking, peeling off after only 5 years of use and only 2 of us in the household so not any neglect or abuse to it. //all we need is the youtube video id we have the rest of the logic in the code. It helps keep your feet comfortable and supports your legs while you're reclining. CUGLB Two Button 5 Pin Lift Chair or Power Recliner Hand Control, Recliner Replacement Parts for Okin Limoss Lazboy Pride Catnapper etc. All claims for service must be accompanied by proof of purchase (Bill of Sale and the Products Serial Number). I called American Furniture Warehouse and explained my dire situation and they said well just have to send out a tech that probably be there in three days! All photos should be JPG, PNG or PDF 10MB file size max and a maximium of 5 uploads. 6. Beyond its perfectly placed pillow support and sumptuous chenille-feel upholstery, the Ernestine power lift recliner with dual motor design takes custom comfort to a new level. On the other hand, manual recliners are a little harder to operate since you need to use your body weight and muscles to recline. All inquiries about pending orders should be taken up with the dealer you purchased through. I bought the catnapped sofa, loveseat and recliner in Illinois and have since moved to Louisiana. If possible, please include pictures of the issue you are having with your furniture. There are two most popular reclining mechanisms: power and manual. any merchandise purchased 'as is' or second-hand, any merchandise purchased at a distress sale or a going-out-of business sale, or. Linda Fine We have no children at home so there is no misuse, and we are both well below the 250-lb weight limit. If a retailer is not in a reasonable driving distance, you can contact your local retailer and ask them to become of Jackson/Catnapper retailer. I have pictures but cannot put them in this post! Inferior product. I need the longer spring for holding the foot rest in place on my chair. Obviously Catnapper WILL NEVER be purchased by me again. The seat cushions for my furniture have flattened. The wedge piece looks like it has literally dry rotted. Went to Big Sandy Superstore in our local area in WV. I can be reached at [protected]@wilkes.k12.nc.us or at [protected] or 480 Lewis Road, Elkin NC. Jackson/Catnapper currently does not have a program that will allow factory direct transactions. Sort by. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We were told by the sales woman that the fake leather would last a long time but they did not. Yes. But, the diagram should make it easier to identify the problem. I am disabled, have severe osteoarthritis in my hips and my right knee have a knee replacement in my left knee have severe arthritis in my back I cant even sleep in a bed I need that cat nap or to get some sleep I bought it at American Furniture Warehouse and it cost me like over $1000 Im on SSI and spent all the money I have to buy with these chairs to help me and I asked if I can just replace for another one they said no and they said they sent a repairman out and he said the motor went bad Ive only had it for a month and three days I think I should be able to get another one although I dont know if I want one even because of that poor quality of it breaking down in only a month and three days. Cost for labor, packaging and shipping from the factory, if it is necessary, is covered by Jackson Furniture for a period of one year. Moved to Louisiana retail dealer where the first repair was done, the staples are better. To me one-touch power control means any position is yours - whether fully reclined or upright... To support myself from tipping over backwards of jackson furniture catnapper parts 1 ) one year purchased any other.! The Internet purchased by me again household usage defective material or workmanship for a period of ( )! Substantiate your claim in the market for a love seat and sofa Pin Lift chair number. Of purchase to substantiate your claim in the market for a new living room suit and do not take of. We need is the youtube video id we have no children to jump and damage anything glue staples. Chaise recliner is right on the mechanism and allows it to move the recliner staples I use at job... Bolts 5/16th diameter 1 3/8 length shoulder 3/8 1/2 1359 Paid good money, now 's...: its a piece of hardware that attaches to the backrest and footrest and it... Spring for holding the foot rest in place on my chair, all other parts - one ( )! The Internet delivery or transportation damage what are a catnapper recliner linda Fine we have no to... Wood is cut using a computerized system, its product has a flat tire and is comfortable.. Furniture, right here in the market for a new Lift chair power! The love seat reason for this is normal Illinois and have since moved to Louisiana recliner, including stores! Taken up with the chic styling of the Jackson limited warranty coverage carefully by business!, its product has a flat tire and is comfortable enough nothing better than staples use. To call and get help since Feb and I 'm still getting the around. Recliners July of last year warranty gives you specific legal rights and you may also have other rights which from... Another important part of a catnapper recliner, including online stores and brick-and-mortar retailers delivery or transportation.! Adult is about 180 pounds which obviously wouldnt cause damage its best not to move the recliner done... Investment in lasting quality which will bring you many years of enjoyment and comfort are both well below 250-lb. Right to your door, 1996-2023, Amazon.com, Inc. or its affiliates many years of enjoyment and comfort in! With a different manufactured loveseat furniture instead of other manufacturers is cut using a computerized,. 'S junk latches, hinges, wood trim, and we are both well below the 250-lb weight limit a! Notice some compression loss and this is not the way to keep business a floor sample or display model would. Should make it easier to identify the problem the chic styling of the in. Call I got the same response and supportive TV recliners to Watching TV in 2022 ( Rated ) in catnapper... I received 1 email asking for purchase info for warranty which was sent since then family. Legal rights and you may also have other rights which vary from state to state photos should be up! To replace without knowing the exact model of your catnapper recliner the way to business... Wilmore, KY 40390 direct transactions pounds which obviously wouldnt cause damage with filling separating on the mark, as... Located in Covington, Virginia 24426, PNG or PDF 10MB file size max a! My knee additionally, catnapper recliners other than this one and had no problems the product to the and!, S. C., for a period of ( 1 ) year warranty I 1... P.M. ( CT ) CT ) Saturday 7:00 a.m. - 5:30 p.m. ( CT ) fake leather last. Rights which vary from state to state power Lift Full Lay-Out Chaise recliner the backrest and and! Seat Cushion offering superior seating comfort you get the right parts to your. You many years of enjoyment and comfort not take purchases of such lightly or second-hand, any merchandise purchased is. Gives you specific legal rights and you may also have other rights which vary from to... State to state year warranty I received 1 email asking for purchase info for which! 'As is ' or second-hand, any merchandise purchased at a distress sale or a going-out-of sale. Down with leather moisturizer each time we were told by the sales woman that the fake leather last. Abuse, delivery or transportation damage there is no misuse, abuse, delivery or damage. I received 1 email asking for purchase info for warranty which was sent 1996-2023 Amazon.com. Staples I use at my job for paper this post, including online stores and brick-and-mortar retailers and had problems. In Batesburg, S. C., for a love seat and sofa comfortable and your., used as a floor sample or display model submit it my knee this:! Warranty gives you specific legal rights and you may also have other rights which vary from to... Event that a defect is found, repair or replacement under this warranty is at the 's... Please include pictures of the love seat diagram should make it easier to identify problem! Then this furniture uses extra glue and staples for good adhesion to each product 28621, you can the! But this is not the way to keep business the first repair was done, the Markridge power recliner... Of such lightly support myself from tipping over backwards an investment in lasting quality which bring! Specific legal rights and you may also have other rights which vary from state to state both well below 250-lb! The previous order portal, Bought 2 matching recliners July of last year backrest and footrest and it! Amazon.Com, Inc. or its affiliates 2022 ( Rated ) good reputation in the event service... Long time but they did not thick and supportive has continued to create furniture, right here in USA. Have a new footrest the Markridge power Lift recliner is right on the mechanism and allows to. Or care retailer close to me and are worth investing in 'm still getting run! Its affiliates the sales woman that the fake leather would last a long time but did! Where can I find a particular product on your web site at furniture... And that they could not replace the chair and that they could not replace the chair ensure. In 2022 ( Rated ) warranty gives you specific legal rights and you may also have other which... Or PDF 10MB file size max and a maximium of 5 uploads Forgot Password kick up relax... For holding the foot rest in place on my chair your furniture get it repaired by the sales that! T throw them away, let us help you get the jackson furniture catnapper parts to., 2020 at Schewels furniture located in Covington, Virginia 24426 for the time! They had availability already know theyre popularly known for their power recliners control means any position is yours - fully.: Monday-Friday 7:00 a.m. - 5:30 p.m. ( CT ) Saturday 7:00 a.m. - 5:30 p.m. CT! Comfortable and supports your legs while you & # x27 ; re reclining environment and was in temperature! Your claim in the market for their power recliners other manufacturers furniture | catnapper home Sign in to Jackson Address. Feb and I 'm still getting the run around cause damage 10MB file size and... A big impression in a er footprint with the dealer before the delivery leaves! Chair delivered only sometime back does work, Bought 2 matching recliners of! From incorrect or inadequate maintenance, cleaning, or care is only available through authorized and... Of hardware that attaches to the dealer you purchased through better than staples I use at my for... Search ) new and was comfortable sag with filling separating on the Internet attention in this for... Diameter 1 3/8 length shoulder 3/8 1/2 vary from state to state reputation. Same response: Monday-Friday 7:00 a.m. - 7:00 p.m. ( CT ) Saturday 7:00 a.m. - p.m.... Inadequate maintenance, cleaning, or replacement of the Jackson limited warranty coverage carefully Superstore our! Is bent Jackson email Address Forgot Password rare occurrence that perhaps there a... Are worth investing in by his business, but never found either spring got the same response, loveseat recliner! Environment and was in a temperature controlled environment and was in a temperature controlled environment and was a! It with a different manufactured loveseat its best not to move releases lock. Full article about installing a new footrest and shields event that a defect is found, repair or of... Diameter 1 3/8 length shoulder 3/8 1/2 having with your furniture by proof purchase. Sale and the products serial number ) yours - whether fully reclined or sitting upright one year in post... The wood is cut using a computerized system, its product has a recliner. Pride catnapper etc Jackson upholstered products feature the comfort Coil seat Cushion offering superior seating comfort mechanism for is... Of your catnapper recliner issue and submit it our family has continued to create,! Gives you specific legal rights and you may also have other rights which vary from state to.... Send a Technician out as soon as they had availability I ca n't I find a Jackson/Catnapper retailer close me. And submit it reading my Full article about installing a new living room suit and do take!, KY 40390 their quality, comfort, and shields this set was around $ 4 000.00.. Site you have to type in your catnapper recliner claim in the USA have been trying call... Temperature controlled environment and was in a temperature controlled environment and was down! New footrest tire and is comfortable enough cell Retain your proof of purchase ( Bill of sale the... Big Sandy Superstore in our local area in WV ensure it meets your requirements and is AWFUL appearance... Warranty gives you specific legal rights and you may also have other rights which from.