So I sent a copy of my booking form and boarding card on the e mail reply at the bottom of their reply to me. Check the status of your TUI flight every 20-30 minutes. By booking a flight with TUI, you acknowledge that the exact flight schedule is not essential for you. Check out what 57,647 people have written so far, and share your own experience. TUI Group is the largest tourism group in Europe. You may have mistakenly assumed that the delay was longer than it actually was. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. But first, another important thing you need to know. Your flight was late. In case of damage, a DBR (Damaged Baggage Report) must be filled out. In some situations the airline representatives will get back to you soon afterwards, in other - you will have to remind about your claim. Weve put together a handy guide to TUI flight delay compensation covering everything you need to know. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. "e) Babies under the age of 2 (infants) Please have your flight number handy. By booking a flight the customer acknowledges that the aircraft type is not an essential element of the contract of carriage. Hi! Until 4 days prior to the date on which the flight is to take place, the traveller can transfer his reservation to a third person, who should meet all conditions of the transport agreement. Or if your TUI Airways flight has been cancelled, and if your are notified of the flight cancellationless than 14 days in advance. TUI says on its website that it aims to process compensation claims within 14 days. To be eligible for compensation, the disruption must be due to an issue with the airline. Meanwhile, BA ( IAG.L) has 82 totalling 96,042. You will have to collect your checked luggage. Can I get compensation and a refund for a delayed or cancelled charter TUI Airways flight? The traveller must pay the total price of the trip upon concluding the agreement. VOLUNTARY CANCELLATION BY PASSENGERS Cancellation of the reservation must be completed up to 3 hours prior to the scheduled departure time of the flight. 1. Answer 1 of 20: We had two Bangkok Air flights cancelled on us in the last week so checked with other travellers and found most of them flying with Banngkok Airways had flights postponed or cancelled in the last week Delays are usually around 2 hours since they. explosives The information in this publication does not constitute legal, tax or other professional advice from TransferWise Limited or its affiliates. From the moment you file a claim until you finally receive the money in your bank account. Complaints will only be treated in Dutch, Englishor French. There are restrictions as to the nature and the weight of the baggage that is transported free of charge. A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee. If you do decide to take your flight, you may be able to claim compensation for the delay under something called your EU-261 Passenger Rights. According to TUI themselves, they are eligible for reimbursement. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. The lack of a timely prior notification may lead to improvisation and delay during boarding or even to denial of boarding. It helps you calculate the amount to request from the airlines. Refusal and restriction of transport - conduct on board. Otherwise, the pram, stroller or child safety seat will be returned to you together with your other baggage in the baggage hall in the airport building. "c) UM (from 5 up to 11 years of age) In these situations TUI should offer you free hotel accommodation. Do you agree with TUI's 4-star rating? After a 3 hour wait and if the flight is from Europe, the airline should provide you with a free meal and drink, plus two free phone calls, e-mails or faxes. See our 289 reviews on. 250. If the passenger paid a supplement for the reservation of a type of seat in the aircraft and this type of seat is not available, the passenger is only entitled to reimbursement of the supplement paid. Airlines know that and they use that to make extra money. For the best result, submit your TUI compensation claim as soon as possible after the flight. Learn more . If youre on the Stay part of your Cruise & Stay holiday, please call our dedicated TUI Guest Experience Centre. 16.1 Complaints will only be taken into consideration if they were submitted within the prescribed period of time and if they are proven. These conditions of carriage apply to any agreement regarding air transport of passengers and their baggage, including all relating services, that is offered through TUI Airlines Belgium NV under the brand name TUI fly, through the website. Prior results do not guarantee a similar outcome. But if you have - you will have to deal with that yourself as well. Or cancelled? If the airline isnt paying up or the compensation amount is wrong, and you think you have a legitimate claim, you can make a complaint. Because mostly there are at least few persons who never turn up for their flight. In some situations - also free food and free accommodation, if you will have to wait at the airport for more than 2-3 hours. How to claim compensation for delayed Ryanair flights? Edited: 1 year ago Reply 8 days old at the time of departure). Thats considered your actual time of arrival. See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. TUI compensation - Online claim form - Refundor TUI: Compensation for delayed flight, cancellation, denied boarding TUI Airways, formerly Thomson Airways and often referred to as TUI, is a charter airline. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. Cancellations outside this period will be processed on the next working day. An important thing to know is that the delay has to be at least two hours for flight distances of less than 1,500km. 400. But thats a possibility. Transport of an empty cage is possible as registered (checked) baggage, booked in advance (see 9.1), *Not possible on flights to/from Cabo Verde. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. But its better to wait a bit than stress out later, because there are so many people now. You have reached your destination more than 3 hours late. Plus all the above mentioned (free food, free hotel room and a new flight, when its due). a) Attention ! Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN. If you have checked luggage, dont rush anything, just sit down and wait for more information for now. Holidays & Flights: +44 (0)203 451 2688 (Opening times: Monday - Friday 09.00 - 19.00, Saturday 09.00 - 18.00, Sunday 10.00 - 17.00) Cruises: New bookings: 0203 451 2682 Shore excursion enquiries: 0203 451 2728 or cruiseexcursions@tui.co.uk Finishing Touches 0203 451 2695 To pre-book your cabin: 0203 451 2682 Surprise at Sea: 0203 451 2963 " Thailand (Krabi, Pattaya, Phuket), Tunisia (Enfidha), Turkey (Antalya, Bodrum, Dalaman, Izmir). He/she will be assigned his/her type of seat upon registration. Plus transportation to and from the hotel, in case it isnt going to be an airport hotel. Your Air Passenger Rights with TUI Airlines If you experienced flight disruptions caused by TUI within the past 6 years, you might be eligible to receive compensation of up to 540 per passenger under UK261 regulation. Sources last checked on date: 17-Oct-2022. The conditions for UM/YP may differ per nationality and destination. Overweight baggage will be charged extra. Every time on a flight from the EU when you are denied boarding due to overbooking, the airline should pay you a denied boarding compensation. Barry Connell's charge looks tailor-made for the traditional curtain-raiser to . You don't need travel insurance, and your under 2 years old can receive full flight compensation, too. However, if we make a significant change to the flight schedule after you have made your booking and if we are unable to offer you an acceptable alternative under similar conditions, we will refund your ticket. oxidising substances and organic peroxides Were you travelling together with other family members? If the new fare is lower than the initial one there will be no refund; the cost will be maintained; Less than 3 days before the flight date: see 'Cancellation by the traveller' (see art. Now onto the flight disruption itself. No win, no fees. TUI UK Flight Delay Compensation 14 Mar 2022, 22:25 Save I was delayed on a TUI flight by 6.5 hours last week due to a technical issue with the plane. Flight Connections search tool is supported by Dohop, and TUI Airways is not responsible for these flight connections. These are reimbursed at the travellers written request at the latest three months after the date of cancellation or no-show, after deduction of a fixed administrative cost of 35 (+/- 377 MAD) per request. EU denied boarding compensation. But surprisingly we got an email within 2 days saying it was approved and another email with a link to submit our bank details. In order to limit the risk of loss of and damage to your baggage, we request you not to include any valuable, fragile, inadequately packed and/or perishable goods in your registered baggage. - reach the exit without assistance in case of emergency Highlandcoo75 Forumite. After contacting Customer Service, and in the absence of a satisfactory response within one month, the customer may refer the matter to the Agecia estatal de seguridad aerea (AESA), whose contact details and procedures are available on its website: 17. If the new rate is lower than the initial rate, there will be no refund; the cost will be maintained. Our top deals tailored to you, straight to your inbox Sign up for offers. Persons with both auditory and visual impairment are not allowed to travel alone." It has to be a recent certificate (max. You havent received anything from TUI. All TUI passengers are eligible to receive this type of care by TUI. Dont worry about this too much. Once the complaint is filed, the company is not assured of escaping the penalty. The dimensions of the wheelchair must not exceed 86 cm (height), 119 cm (width) and 119 cm (depth), and there may be weight limitations depending on the type of aircraft. Each passenger travelling with a pet must sit by the window. Well cover how it works next. We will help you to get your TUI compensation easier. Answer 1 of 20: We had two Bangkok Air flights cancelled on us in the last week so checked with other travellers and found most of them flying with Banngkok Airways had flights postponed or cancelled in the last week Delays are usually around 2 hours since they. Sometimes its clear right away, because the airline admits that its their fault. If we cant resolve the problem in resort or during your flight, please make sure you get in touch within 28 days of returning from your holiday.Watch our short video about what to do if you have an issue while on holiday. Flight delay and cancellation compensation Up to 520/person, back to 2016 Martin Lewis and Helen Knapman | Edited by Steve Nowottny Updated 26 July 2022 If your flight's cancelled or you're delayed for more than three hours, you're often entitled to between 110 and 520 in compensation. The form is the same one that TUI and other companies use for delayed flights, which is a bit confusing. To book a new flight if necessary, and to pay for it. If you flew with another airline you will need to submit a claim on their website. Because TUI operates in Europe, and that means that it has the same responsibilities like other airlines. The carrier shall do everything within their power to transport passengers and their baggage swiftly and efficiently. Pets are not allowed at some destinations. If the conduct of a passenger on board the aircraft endangers or threatens to endanger one or several persons, objects or the aircraft itself, if a passenger hinders the crew in the performance of their tasks, violates the stipulations of this article 8, fails to follow the instructions of the crew to guarantee the safety of the aircraft or the safe, efficient and comfortable transport of passengers and crew, or behaves in such a manner that the other passengers may reasonably object, the carrier is authorised to take the measures that are deemed necessary to prevent the continuation of such behaviour. a) in its reasonable discretion, the carrier determines that refusal to transport is necessary in order to comply with any applicable laws, regulations or orders of any state or country to be flown from, into or over. In accordance with article 11 of European Regulation (EC) No 2111/2005, you should be informed of the identity of the operating airlines relating to your flight. toxic and infectious substances If you have a query, take a look at our Ask a Question section. If it's within 14 days of departure, you could be owed 100s in compensation on top. . The reasons are different. Details of delayed/cancelled flight/denied boarding. The airlines of the TUI group (Corsair International, TUI Airways, TUI fly Belgium,TUI fly Deutschland,TUI fly NetherlandsandTUI fly Nordic) operate flights to more than 150 destinations worldwide departing from more than 60 airports in 9 countries. Newborn babies must be at least 7 days old before they are allowed to fly. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN. This includes all reasonable expenses incurred by the carrier if the carrier is compelled to reroute the flight for an unscheduled landing or stopover as a result of the passengers conduct. If its a long delay, stay at home for a while. Speaking of flights - most likely you dont have one, since TUI is taking you all the way to your destination. It is not allowed to transport items, liquids or other substances (other than alcoholic beverages and non-radioactive medicinal or toilet articles, whether or not in a spray can) that are likely to pose a considerable risk to health, security or the goods transported by air, including, but not limited to: If you choose to take baggage, it can be booked in advance and will be charged at the rates listed online, in addition to the ticke price (up to a maximum of 50 kg per person and 32 kg per piece of baggage). For safety reasons, snub-nosed dogs are not allowed. TUI Airways package holidays come with a luggage allowance of 15 or 20 kg (depends on the type of your holiday). Because TUI doesnt sell connecting flights. Sometimes theexceeding amount of hand-baggage can be transported in the baggage compartment, subject to additional cost. The rules are the same for everyone. You'll file a claim for TUI compensation later (if it's a 3+ hour delay). Please always contact the respective embassy or consulate for up-to-date information regarding correct travel formalities. Barbados (Bridgetown), Bulgaria (Burgas, Sofia, Varna). No staff member, agent or representative ofTUI AirlinesBelgium NV or the air carrier is authorised to alter, adjust or delete any of the stipulations of the present conditions of carriage. St Lucia (Saint Lucia), Spain (Alicante, Almera, Fuerteventura, Girona, Ibiza, Jerez de la Frontera, Lanzarote, Las Palmas, Mahn, Mlaga, Palma de Mallorca, Reus, Santa Cruz de la Palma, Tenerife), Sri Lanka (Colombo), Sweden (Gothenburg, Stockholm), Switzerland (Geneva). We use cookies to ensure that we give you the best experience on our website. They are our Best All-Round flight compensation company, specializing in #airline# compensations. 4.3). TUI Airways was founded in 1962 as Euravia (later renames to Britannia Airways). Apart from the abovementioned general restrictions covering baggage transport, which apply equally to hand baggage, it is not permitted to carry items in your hand baggage that can pose a risk to the safety on board (such as scissors, knives and razor blades). If that has happened, contact the airline you booked your flight from. Under EU Regulation 261/2004, air passengers (including UK citizens) are entitled to compensation of up to 600 for their delayed or cancelled flight with TUI. Some countries request additional documents and/or treatments or a medical examination on site, e.g. (see 8.6.4 Safety regulations.) The carrier will make every effort to respect the announced flight schedule. If your flight with TUI is delayed by at least two hours, you can claim certain expenses from the airline. corrosive substances This list is available at http://air-ban.europa.eu. For flight delays, cancellations, and denied boarding due to overbooking, you could be entitled to compensation up to 600. ""Unaccompanied minor"" (UM): assistance is compulsory for children from 5 up to 11 years of age if they are not accompanied by a person of at least 18 years old." It applies to all TUI flight delays and cancellations. Who with anyway so we paid again now 3/ 4 months later 85 not returned BEING stupid with tui again Tenerife flight delayed from 330pm until 945pm TUI ASKED FOR BANK details saying give us 350 Then advised that the LAW as publicised on. "a) General information Until4 days before the flight date (check-in date): 120 pp./ way (+/- 1332 MAD). If you are family of four, that means you may as well receive up to 2400. You can even claim for accommodation if your flight is delayed overnight, and for transport between the airport and hotel. And youll have to check in for that new flight. Keep in mind that all objects must be given a baggage label at the check-in desk, including the one that is taken to the entrance of the aircraft.".