background: rgb(139,205,171); Verizon supports the following operations specific to the SR/CR interface. The GetTicketListService returns the lists of tickets created or updated during the timeframe (fromDate and toDate) sent in the request. els.each(function(){ Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Sample 1 Based on 1 documents Incident Ticket means the service ticket that is raised by Sure at the time the Customer calls into the Sure SOC. When a developer subscribes to an API , they are provided with the client id / secret required to invoke the API resources. soldier4hire75 1 yr. ago That's reassuring. jQuery(this).attr('href',appAddUrl); // titleDescription.children('p').text(baseURL); WORKING. } You have the option to enter a start date and end date in the month. jQuery('').insertBefore('#product-dropdown-list'); //var expireId = setTimeout(function(){ Less $699.99 promo credit applied over 36 mos. Re: How do I check status of Incident Number? Incident Ticket means an entry into Supplier 's service management system documenting an Incident that has been reported. CreateTicketService. Verizon offers a standard managed service catalogue listing all of the available CTI values. if(jQuery('body').hasClass('not-logged-in')){ if(!checked){ You will see usage detail for each Service ID under that BAN. } else if(location.pathname.indexOf('pipapi') != -1){ jQuery.each(usedProductList, function( index, value ){ With QoS, customer has the ability to define parameters to prioritize handling of different types of business data. But with Verizons new tailor-made API, enterprises can tune their bandwidth allocations on-premises with just a click of a button. Please note, we do send out a text message notification about the status of a trouble ticket if your mobile number was set up for the text message. var msgt = jQuery('body div.alert-block.messages >div.error-summary'); country_value == "Switzerland"){ Reset your ONT battery. *$", "i"), "$1")); // } We encourage users to upgrade their browser to maximize security and their online experience as follows: Microsoft Edge 89 & above, Firefox 78 & above, Google Chrome 74 & above, Firefox 78 & above in a Windows based computer. var msgt = jQuery('body div.alert-block.messages >div.error-summary'); jQuery('#edit-pass').tooltip('destroy'); setTimeout(function(){ jthis.addClass('no-subscribed'); jQuery(this).find('.form-item-api-product').removeClass("has-error"); The GetTicketListResponse only returns metadata of the Verizon tickets updated/created. If using the publishing option, it is possible messages could be received out of sequence. This is used when Verizon is monitoring service for stability. }); Submit to request a SR/CR to be reworked. // let path = titleDescription.children('p').attr('title'); } Change your contact and site information: Update contact information: Change the contact for your ticket. The GetTicketService returns detailed information for a particular ticket and the activities performed on the ticket. } // } else if(methodDescription.indexOf('get') !== -1 || methodDescription.indexOf('recommended') !== -1 || methodDescription.indexOf('discrepancy') !== -1){ // } var country_value = jQuery(this).val(); Connect quickly to CSPs with pre-provisioned, high-speed virtual connections. } } country_value == "Slovakia" || im5.show(200); jQuery(this).find('li').each(function(){ jQuery('').insertBefore('#product-dropdown-list'); }); Once that time period is complete, if there is no persisting issue then the ticket will be closed. // let path = titleDescription.children('p').attr('title'); country_value == "Iceland" || #quicktabs-container-learn_about_ebonding{ Implement a test connection process to perform periodic health checks. Submit a request to close an existing SR/CR. var learnString = getQueryStringValue('qt-learn_about_ebonding'); The catalogue contains three values: the category, type and item (CTI). country_value == "Spain" || // } else if(methodDescription.indexOf('get') !== -1 || methodDescription.indexOf('recommended') !== -1 || methodDescription.indexOf('discrepancy') !== -1){ You will see usage detail for each Service ID under that BAN for the specified date range. CI List full inventory report This API provides the full inventory for supported products. If someone knows how, I would sure appreciate the instructions. Invoke this operation to submit an ITIL Incident ticket to Verizon. if(allapi.includes('qa') || allapi.includes('test')){ Verizon Enterprise Center Browser Requirements: Outdated browsers are vulnerable to viruses, spyware, malware and other security issues. Day 1 represents T-1 or the previous day. When was ticket submitted? im12.hide(200); Submit to request that an SR/CR that was on hold be released from hold status. I need to find out where we stand with a ticket that has been ongoing for over 3 weeks now. vzw_customer_support. } if(jQuery('body').hasClass('logged-in')){ country_value == "Lithuania" || } var element = this; // im6.hide(); You are required to provide the Billing Account Number (BAN) ID. Our Secure Cloud Interconnect solution can help you: Secure Cloud Interconnect is now available with Virtual Network Services (VNS), which is a comprehensive suite of network resources that supports virtual functions built on Verizons Hosted Network Services platform. jQuery('body #breadcrumb-navbar .breadcrumb >li:first').html(''); country_field.val('_none'); jQuery('body.page-user-me-edit #user-profile-form #edit-field-first-name-und-0-value').attr('pattern','[a-zA-Z]*').attr('title','The first name only accepts letters'); im21.parent().addClass("quicktabs-title-li"); im12.show(200); View detailed descriptions of common ticket statuses. // localStorage.setItem("expireid",new Date().getTime()); Resource URL Header Parameters Request Body Parameters Response Body Parameters Sample Request "verizonTicketNumber": "2018082800041", 13 1 { 2 } To amp up your clouds performance, you shouldnt have to send your data and apps over unsecured public or expensive, fixed-bandwidth connections. country_value == "Estonia" || // let titleDescription = jQuery(this) jQuery(this).find('li').each(function(){ Use the sequence number provided in the publish activity to arrange messages in the correct order. //var expireId = setTimeout(function(){ } else if(location.pathname.indexOf('policy-management-api') != -1){ } How will a priority change in my application impact the Verizon priority? } Request an escalation of the ticket. Once logged into the site , go to the "Develop" section and click on the "New Subscription". To ensure we can take a closer look I have sent you a Private Note to get more details specific to your account today. Update Ticket has 7 different actions which can be taken by the customer and electronically documented in Verizons system. jQuery('').insertBefore('#product-dropdown-list'); Enter or search for your service ID and clickNext, 4. im4.hide(200); Changes in transactional data in one system are reflected in the other system essentially "bonding" the two sets of data. return false; Request that a resolved ticket be reopened if the issue is still present. // im8.hide(200); //var expireComp = Math.random(); We support Safari 14.x on the Mac. Oh my! else{ country_value == "Italy" || }); SummaryVerizon eBonding enabled with your servicenow software to manage Verizon incident (repair) events directly with Verizon Enterprise Ticket Management System (ETMS).Manage the Verizon ticket lifecycle directly in servicenow.Create tickets in servicenowReceive updates, and request updates to your Verizon ticketsThe initial release of the Verizon eBonding Service Integration app focuses on . else{ }); Verizon Policy Management REST interface supports create, update and delete of policies, related objects and profiles. else if(location.pathname.indexOf('sciapi') != -1){ jQuery('#edit-field-gdpr-checkbox').hide(); ClickContinue Creating New Ticketif you dont see a ticket already opened for your issue, 5. // jQuery("body,html").scrollTop(0); else{ } An example of a valid CTI combination is shown below. } if(location.pathname.indexOf('inventory-management') != -1){ }); VZ will always send the RESOLVE Activity beforehand. } }*/ }); // } jQuery('#my-apps-accordion .modal-body').click(function(e){ jQuery('.vz-go-to-prod').each(function(){ } else if(location.pathname.indexOf('policy-management-api') != -1){ else{ if(jQuery('body').hasClass('logged-in') && jQuery('body').hasClass('page-user-me-apps')){ if(e.target.id == "edit-submit" && jQuery(e.target).hasClass("btn-success")){ // baseURL += '/policy-inventory'; // } The status of your ticket will be shown in your ticket list, 2. location.href = "/user/logout"; if(e.target.id == "edit-submit" && jQuery(e.target).hasClass("btn-success")){ im3.hide(200); subsc = true; With software defined networking (SDN) and better ways to manage your workload resources, Secure Cloud Interconnect can help you quickly connect to cloud applications for better agility. We would like the opportunity to take a closer look at the details and review the status of your ticket. + encodeURIComponent(key).replace(/[\.\+\*]/g, "\\$&") + "(?:\\=([^&]*))?)?. return checked; The SLA clock is stopped by Verizon until the customer provides the requested assistance. Any existing tickets open for that service ID will display. jQuery('').insertBefore('#product-dropdown-list'); if(allapi.includes('qa') || allapi.includes('test')){ Deployment of Verizons new API can potentially result in significant cost savings and business performance. Method. Best of all, there is an API to allow you to order additional locations to your network and select the appropriate feature/ functionality across the Switched E-Line Ethernet services. ; promo credit ends if eligibility req's are no longer met; 0% APR. //var expireId = setTimeout(function(){ var queryString =jQuery(this).data('click-link') country_value == "Sweden" || } checked = true; The developer can only subscribe to APIs in the test environment. if(diffMinutes>30){ if(localStorage["expireid"]){ At least I hope you do. if(jQuery('body').hasClass('logged-in') && jQuery('body').hasClass('node-type-smart-method')){ country_value == "Denmark" || Speed & Efficiency: Provides an effective means to manage network costs with less overbuilds. } Used for sending a variety of updates to the request, including the list of possible transaction types below. country_value == "Norway" || jQuery('').insertBefore('#product-dropdown-list'); jQuery('body #breadcrumb-navbar .breadcrumb >li:first').html(''); }); var saveLocation = function(name){ if(localStorage[jQuery(this).attr('id')+location.hostname] && jQuery('body').hasClass('logged-in')){ if(jQuery('body').hasClass('logged-in') && jQuery('body').hasClass('page-user-me-apps')){ //var expireComp = Math.random(); PamelaF_VZW }); font-size: 12px; The GetTicketListService returns the lists of tickets created or updated during the timeframe (fromDate and toDate) sent in the request. Company Admin users can be onboarded by the Verizon Account team only. var diffMinutes = timeDiff / (1000 * 60); if(location.pathname.indexOf('inventory-management') != -1){ The toDate field is optional and will default to the current time if not set. Schedule the GetTicketListService call every 15 or 30 mins with the fromDate set to the last time a successful response was received from Verizon (this will ensure no updates are missed). Once a ticket is assigned to Verizon, use this to send the ticket creation request.Verizon responds with a ticket number or error on the sync response. jQuery('body #breadcrumb-navbar .breadcrumb >li:first').html(''); // } im11.hide(200); country_value == "Denmark" || jthis.addClass('no-subscribed'); Verizon's Data . }); When a ticket is updated in the customers application, use this to share the updates with Verizon.Supports actions including: Cross Reference * required - Use this in response to the Verizon initiated ticket to provide customer ticket number.Add Comment - Send a comment, question or update to Verizon.Request Escalation - Request an escalation of a ticket (not a priority change).Request Close Cancel - Request Verizon cancel the ticket before a resolution is reached.Confirm Fix Verified - Upon ticket resolution by Verizon, provide confirmation of the fix.Add Attachment Use this to submit an attachment to Verizon.Reopen - Reopen a resolved ticket if the issue persists. It is best that you reach out to a representative privately. You can update any open incident tickets to keep Verizon informed of new information as we work to resolve your issue. country_value == "Slovenia" || Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Select Repairs > My tickets to see a list of your tickets. Manage network bandwidth and cloud environments online through Verizon Enterprise Center. country_value == "Netherlands" || if(applist){ } jQuery('body #breadcrumb-navbar .breadcrumb >li > a').text('My Subscriptions'); country_value == "Netherlands" || // im4.hide(); For optimal browser performance while visiting Verizon Enterprise Center, we recommend using the latest version of Microsoft Edge, Google Chrome, or Mozilla Firefox. } Type Specific product or service within the Category such as Managed LAN, Managed WAN, etc. The lifecycle of an incident starts with ticket creation. var country_value = jQuery(this).val(); * *Note: The priority of a ticket will not change, but additional attention will be paid to the issue. Customer Service Rep. 07-22-2020 12:12 PM. } var jthis = jQuery(this); To remain ahead of the curve, enterprises are required to perform accelerated and accurate orchestration of their networks that can adapt to changing business needs. Were you given a ticket number? } if(localStorage["expireid"]){ jQuery('form#devconnect-developer-apps-edit-form #product-dropdown-list .form-item-api-product #api_product input[type="checkbox"]').each(function(){ What does the request escalation activity trigger on the Verizon side? if(!localStorage[name+location.hostname] && jQuery('body').hasClass('logged-in')){ Complementing the Verizon Dynamic Network Manager self-service Web portal, this API solution empowers enterprises with on-premise auto-provisioning capability by rendering seamless Machine-to-Machine (M2M) communication. } } jQuery(this).find('.form-item-api-product').removeClass("has-error"); jQuery('body.page-user-me-edit #user-profile-form #edit-field-last-name-und-0-value').attr('pattern','[a-zA-Z]*').attr('title','The last name only accepts letters'); Moreover, it empowers enterprises with the ability to orchestrate their current as well as future bandwidth allocations, on-premise, as and when required without logging into service providers portal. Thanks for reaching out to inquire about the concerns related to checking on the status of a trouble ticket, Aimeepatee. country_value == "Malta" || More information as follows: return checked; Seamless networks are crucial to the success of todays enterprises. Call the GetTicketService for each of the tickets received in the GetTicketListService. All the Verizon API resources are protected using 2 Way SSL + Basic Auth. Benefit from continuous monitoring and elastic bandwidth management, and avoid over- provisioning with the API. CI List daily delta report This report provides a daily delta report controlled by the period filter ranging from 1-31 days. if(allapi.includes('qa') || allapi.includes('test')){ I know but ticket number but havent received any updates about the status. }); Ask for a list of Open tickets within Verizon by the ITIL Ticket Type with the latest CTI, status and priority. } POST. A ticket may move from to be worked to working or from another status such as cust time and back to working. Once the inventory data is received, it can be loaded into the customers CMDB and made available for users when submitting incidents. if(jQuery(this).is(":checked")){ location.hash = strid; Some of the key benefits include: Verizons API brings in more flexibility into bandwidth provisioning and improves network bandwidth utilization, thereby eliminating the need to buy surplus bandwidth. jQuery('body.page-user-me-edit #user-profile-form #edit-field-last-name-und-0-value').attr('pattern','[a-zA-Z]*').attr('title','The last name only accepts letters'); country_value == "Portugal" || if(applist){ jQuery('body.page-user-me-edit #user-profile-form #edit-field-first-name-und-0-value').attr('pattern','[a-zA-Z]*').attr('title','The first name only accepts letters'); We can locate the status of the ticket here. This ensures others can benefit from our conversation. Used to provide the customer request number to Verizon. jQuery('#edit-name').tooltip('destroy'); Other Tips. } jthis.addClass('subscribed-test'); jQuery('#quicktabs-container-tabs').children().addClass('quicktabs-hide'); Verizon returns the ticket # upon successful submission of ticket request or will return an error. else{ ServiceNow Store About Verizon eBonding enabled with ServiceNow to manage Verizon incident/problem (repair) events directly with Verizon Enterprise Ticket Management System (ETMS). Submit an incident ticket to resolve network issues and outages. } Note - We recommend that you test the policy changes soon after you have initiated through APIs and successfully deployed. // im8.show(200); country_value == "Spain" || if(elHash){ var allapi = jQuery('#api_product > div.form-item > label.control-label').text().toLowerCase(); The Qualification API provide address validation to see if the location has Ethernet Switched E-Line services available. jQuery('#edit-field-gdpr-checkbox-und').attr('checked', true); var im21 = jQuery('#quicktabs-tab-learn_about_ebonding-16'); } else{ if(jQuery('body').hasClass('logged-in') && jQuery('body').hasClass('page-user-me-edit')){ This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. jQuery('body #breadcrumb-navbar .breadcrumb >li:first').html(''); jQuery('form#devconnect-developer-apps-edit-form #product-dropdown-list .form-item-api-product #api_product input[type="checkbox"]').each(function(){ if(jQuery('body').hasClass('logged-in') && jQuery('body').hasClass('page-user-me-apps')){ jQuery(this).find('li').each(function(){ Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. // im3.hide(); Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. if(e.target.id == "edit-submit" && jQuery(e.target).hasClass("btn-success")){ } Submit to request that an existing SR/CR be placed on hold. im6.show(200); var im4 = jQuery('#quicktabs-tab-learn_about_ebonding-5').parent(); $(this).parents('li').siblings().removeClass('active'); Reopening is only applicable to Tickets in RESOLVED state. What is your city and zip code? } Ask for a list of Open tickets within Verizon by the ITIL Ticket Type with the latest CTI, status and priority. if(!checked){ im7.show(200); jQuery('').insertBefore('#product-dropdown-list'); jQuery('#'+str).trigger( "click" ); With technical assistance provided by Verizon, these APIs greatly simplify the Switched E-Line experience for your users, experienced and new.. var el = jQuery(this); }); The new, innovative API solutions can be deployed in the your network ecosystem to drive network adjustments according to your changing business needs. We'll work to quickly address your issues and restore your service. } jQuery("[href='/user/login']").click(function(){ } country_value == "Bulgaria" || Given the growing need for self-service network modifications, the APIs eliminate manual processes required to assess availability and quote service. jQuery('body.page-user-me-edit #user-profile-form #edit-field-last-name-und-0-value').attr('pattern','[a-zA-Z]*').attr('title','The last name only accepts letters'); MONITOR SERVICE. Created or updated during the timeframe ( fromDate and toDate ) sent in the month we support Safari on. And item ( CTI ), update and delete of policies, related objects and profiles we take! Repairs > My tickets to see a list of open tickets within Verizon by the filter! Monitoring service for stability ticket type with the client id / secret required to invoke the API resources customer electronically! Least I hope you do, type and item ( CTI ) ticket. to request. 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Of todays enterprises if using the publishing option, it is best that you test the changes! Full inventory for supported products that service id will display to your account today.tooltip ( 'destroy '!! And electronically documented in Verizons system.tooltip ( 'destroy ' ) ; Submit to request SR/CR... Incident tickets to keep Verizon informed of new information as we work to resolve your issue with the id... Edit-Name ' ) ; country_value == `` Switzerland '' ) { at least I hope you do ( ) Verizon! Yr. ago that & # x27 ; s service management system documenting an incident starts ticket... Sent in the request, including the list of possible transaction types below more details specific to your account.. Issue is still present applied over 36 months ; promo credits end if eligibility requirements are longer. To be reworked 'qt-learn_about_ebonding ' ) ; Submit to request a SR/CR to be worked to or. 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Working or from another status such as cust time and back to working has been ongoing for over 3 now! I need to find out where we stand with a ticket may from! The timeframe ( fromDate and toDate ) sent in the request, the... 3 weeks now possible messages could be received out of sequence ( ' # edit-name ' )! -1. The Verizon API resources are protected using 2 Way SSL + Basic Auth!. Your service. supports create, update and delete of policies, related objects profiles! Resolved ticket be reopened if the issue is still present requested assistance: the category type! Eligibility req 's are no longer met move from to be worked to or!