We stayed here 3 nights in September 2022 as part of a group. Conveniently located restaurants include La Gaditana Castellana, El Jardin del InterContinental, and El Alio Casa de Comidas. Thank you again for sharing your experience, and we look forward to serving you in the future. Also the hotel has an outdoor pool (seasonal opening). The lobby and the dining area are packed during the rush of tours coming in and out. Thank you again for sharing your experience, and we look forward to serving you in the future. Kind regards, Marta Rubio Guest Experience Manager. This is the version of our website addressed to speakers of English in Canada. Dear MilaanBE, We very much appreciate your comments regarding your stay at the Melia Madrid Serrano. In addition, as a valued Melia Madrid Serrano guest, you can enjoy a fitness center and a lounge that are available on-site. The room was very silent which is something I always look for. Nice rooms. It is not well located for tourist attractions and is not near a Metro station but there are nearby bus stops. If youre looking for a Mediterranean restaurant, consider a visit to Restaurante Amazonico, Restaurant Botin, or Restaurante MasterChef, which are all conveniently located a short distance from Melia Galgos Hotel. It's also great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day. Such a great hotel! See more questions & answers about this hotel from the Tripadvisor community. Melia Madrid Serrano features 24 hour front desk, room service, and a concierge. Vegan/vegetarian people can have a reasonably good breakfast. In addition, as a valued Melia Madrid Serrano guest, you can enjoy a fitness center and an on-site restaurant that are available on-site. Nice rooms. What are some of the property amenities at Melia Madrid Serrano? Amazing service, perfectly clean and comfortable! In addition, as a valued Melia Madrid Serrano guest, you can enjoy a fitness center and a lounge that are available on-site. Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Bar was always stocked with beer and wine, also sodas and coffee. Disgraceful behavior from these two roaches, Dear 686omary, We appreciate your trust in choosing Meli Madrid Serrano to enjoy your stay in Madrid. Once arrived to Melia princesa we found out that the hotel was completely closed, under renovation. The hotel is located in Salamanca which is a very nice, upscale, more residential neighborhood which we liked a lot (felt less crowded and touristy). The staff speaks multiple languages, including English, Spanish, French, German, and Italian. Extremely nice staff and great service overall. Pool not open. Which languages are spoken by the staff at Melia Madrid Serrano? We hope to see you again very soon in your home in Madrid! Given the close proximity of popular landmarks, such as Gran Via (1.5 mi) and Templo de Debod (1.8 mi), guests of Melia Madrid Serrano can easily experience some of Madrid's most well known attractions. On one hand, I would like to thank you for taking your time to write a review of our hotel on Tripadvisor. The breakfast excellent and dinner in the restaurant was ver good. Starting from the check in (in my case at the Level) , and also the people responsible for the room service. Which popular attractions are close to Melia Madrid Serrano? Two nice hand towels and 2 huge bathtowels folded under the sink. Sincerely, Marta Rubio Guest Experience Manager. Melia Madrid Serrano features a 24 hour front desk, a concierge, and room service. Pool wasn't open (we stayed in late April / early May) so can't comment on that. Thank you for mentioning our high standards and we are pleased that our location suited you well. Moreover, we understand how important an excellent nights rest is for our guests and are pleased we were able to meet your expectations. It is great to be able to assist you to create great memories for the last moments of 2022 and the begining of the new year! We do our best to ensure that our guests feel welcome, and it is very rewarding to read that you enjoyed your stay and found our location convenient. I would definitely recommend this hotel for a long weekend both for business travel and leisure visitors and will probably be back. We really much appreciate your positive comments about the Level experience and the entire team, especially Beatriz. Guests arriving by vehicle have access to a parking garage. But once again a heavy duvet you have to wrangle to get a lighter cover. Guests arriving by car have access to paid public parking on site. We look forward to welcoming you back soon. Claim your listing for free to respond to reviews, update your profile and much more. Dear wwjonathanp, Greetings from Meli Madrid Serrano! The hotel is nice, modern and its well located which facilitates to move a all around Madrid !! We really much appreciate your comments and we are very proud to know that you have enjoyed a wonderful stay with us. Dear ebabas933884, We very much appreciate your comments regarding your stay at Melia Madrid Serrano. Dear 826dessin, We very much appreciate your comments regarding your stay at the Melia Madrid Serrano. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Valderrama, Guest Service Center. Own or manage this property? Pool is quiet and nice, as is the terrace and communal areas. Windows do open a plus. We really appreciate all your comments. Melia Madrid Serrano features 24 hour front desk, room service, and a concierge. Yes, guests have access to a fitness centre and a rooftop pool during their stay. If youre looking for a Mediterranean restaurant, consider a visit to Restaurante Amazonico, Restaurant Botin, or Restaurante MasterChef, which are all conveniently located a short distance from Melia Galgos Hotel. What are some restaurants close to Melia Madrid Serrano? Enjoy your stay in Madrid! I was in the Level floor and enjoyed the lounge there with the large terrace and a nice area for a glass of wine and a book. Claim your listing for free to respond to reviews, update your profile and much more. I enjoy this area, quiet but close to the central park in Madrid and the historic Center is a (vigorous) walk away. Great COVID-18 safety measures, room was clean and bright. Everything from snacks to good dining in the neighborhood. It is very unhappy and unsatisfied as a customer, Dear Excursion12280799794, First of all, I would like to thank you for taking the time to share experience at Melia Madrid Serrano and your confidence to stayed with us. Valderrama, Guest Service Center. I remain at your complete disposal for any assistance you may require. LOCATION Location is very convenient, specially if you are coming from Avenida de Amrica coach station. Top room amenities include a minibar, air conditioning, and a flat screen TV. Looking forward to welcome you back in a near future, Best Regards, Marta Rubio Guest Experience Manager. Looking forward to welcome you back in a near future, Best Regards, Marta Rubio Guest Experience Manager. Comments like yours are the ones that motivate us to continue offering the best of ourselves and thus achieve unique experiences. We appreciate your feedback and have taken note of your comments for future changes. Furthermore, we are going to take them into account for the sake of other customers. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Dear Jeanna, Thank you for such a positive review of your stay. There is a bar on the ground floor as one walks in, giving the impression of liveliness and check in was friendly and competent. Large efficient and friendly staff. The hotel location is great, very close to the US embassy and to Calle Serrano. Melia Madrid Serrano is an excellent choice for travellers visiting Madrid, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay. Best wishes, Maria Fdez. Located north of the park, there are plenty of restaurants and bars plus accessible shops and markets for food and the like. Dear sissi_mond, Thank you very much for your comments regarding your stay at the Melia Madrid Serrano and our COVID safety measures. Buy the Level Experience! As we mentioned you at the different channels where you shared your experience with us, We regret that you did not enjoy your stay due to our television pilot, we take note about your comments in order to improve it. Poor service with attitude. It needs a overhaul to meet todays standards. What are some restaurants close to Melia Madrid Serrano? This is the version of our website addressed to speakers of English in the United States. Tripadvisor performs checks on reviews. See more questions & answers about this hotel from the Tripadvisor community. Dear Searon- travel, We would like to thank you for chosing us during your last stay at Melia Madrid Serrano. Our appreciation again for sharing your experience, and we look forward to serving you in the future. Best wishes from the entire team! It would be a pleasure to welcome you for another enjoyable stay. Kind regards, Marta Rubio Guest Experience Manager, My 'go to' Hotel when I am in Madrid.. they really make you feel at home which of course is what hotels should be all about! Valderrama, Guest Service Center, No TV in the hotel. If you are interested in exploring Madrid, check out one of the art galleries, such as Cava Baja Gallery, Matadero Madrid, and Canal Art Exhibition Centre. Our appreciation again for sharing your experience, and we look forward to serving you in the future. more. Once arrived to Melia princesa we found out that the hotel was completely closed, under renovation. Yes, guests have access to a fitness centre and a rooftop pool during their stay. Dear Mr. aminetzi, Thank you very much for have chosen Melia Madrid Serrano during your trip to Madrid. Best wishes, Maria Fdez. Dear Mrs Nisaq , Greetings from Meli Madrid Serrano! Dear roadtrekker, First of all, we would like to thank you for having chosen the Melia Madrid Serrano for your stay in Madrid. Great experience. Valderrama, Guest Service Center. Best wishes, Maria Fdez. Looking forward to welcome you back soon, Best regards, Marta Rubio Guest Experience Manager. No phone number, no indications, anything. The room was very silent which is something I always look for. I would definitely recommend this hotel for a long weekend both for business travel and leisure visitors and will probably be back. Valderrama, Guest Service Center. Peaceful nights, good breakfast buffet, other services somewhat lacking. It is always a pleasure to receive positive feedback from our guests and I will certainly share this with the rest of the team that will be encouraged by your remarks. Melia Hotels in Madrid; Marriott Hotels in Madrid; InterContinental (IHG) Hotels in Madrid; . There is a bar on the ground floor as one walks in, giving the impression of liveliness and check in was friendly and competent. Museo de Escultura al Aire Libre de la Castellana. We got a triple room (for my mom, my sister, and I) and we had ample room for all of us. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Super location in a really nice area. I booked the hotel 2 weeks ago, originally Melia Princesa, a 5 star hotel. Not possible to air out the towels for a second day's use. We regret to know that your stay with us was not as pleasant as we wished to because our principal aim is the full satisfaction of our guests. It is a pleasure to know you had a pleasant experience and that you appreciated the attractive design of our hotel. This hotel caters to the group tours. Yes, dry cleaning and laundry service are offered to guests. We are happy to know you enjoyed your stay with us, and our facilites achieve your expectations. Guests arriving by vehicle have access to a parking garage. Uneducated night staff, They dont have TV channels, only chromecast to log in from personal accounts; and they tell you its to feel at home - well at home o have TV channels Raul from the lobby bar and Jose from front desk should be fired right away they confronted me and threatened to call security and police for claiming the complementary water I was promised after the shower door fell on me. Melia Madrid Serrano features 24 hour front desk, room service, and a concierge. Claim your listing for free to respond to reviews, update your profile and much more. He even gave me a face mask! It does have places to eat and shop close by. Melia Madrid Serrano features a 24 hour front desk, a concierge, and room service. Prices are the average nightly price provided by our partners and may not include all taxes and fees. This hotel looked so nice withe a big comfotable lobby. Book Melia Madrid Serrano, Madrid on Tripadvisor: See 289 traveller reviews, 119 candid photos, and great deals for Melia Madrid Serrano, ranked #104 of 499 hotels in Madrid and rated 4.5 of 5 at Tripadvisor. During check ins no check out, no acknowledgment of me standing in front of them. On one hand, I would like to thank you for taking your time to write a review of our hotel on Tripadvisor. Valderrama, Guest Service Center. In addition, as a valued Melia Madrid Serrano guest, you can enjoy a fitness center and an on-site restaurant that are available on-site. more. Discuss Madrid travel with Tripadvisor travelers. From now on.. My 'go to' Hotel when I am in Madrid.. they really make you feel at home which of course is what hotels should be all about! Best wishes from the entire team! We regret to know that your stay with us was not as pleasant as we wished to because our principal aim is the full satisfaction of our guests. Helpful and friendly staff. Kind regards, Marta Rubio, Guest Experience Manager. Tripadvisor performs checks on reviews. SAFETY MEASURES I can confirm that this hotel is taking procedures and rules to protect from C19. Your feedback is really important to us in order to improve our services day by day. Best wishes, Maria Fdez. We regret that your stay was not fully satisfactory and we hope to achieve your expectations next time. They were busy talking to each other. The lobby area is lively, modern and pleasant, the bar doubling as the breakfast room, serving a very good breakfast. Best wishes, Maria Fdez. Feedback from our guests is always welcome as it helps us to identify areas in which we can improve. Also the hotel has an outdoor pool (seasonal opening). Dear wwjonathanp, Greetings from Meli Madrid Serrano! The Level lounge is excellent , In summary it was an excellent and pleasant stay during the last week of December 2022. Conveniently located restaurants include La Gaditana Castellana, El Jardin del InterContinental, and El Alio Casa de Comidas. In addition, as a valued Melia Madrid Serrano guest, you can enjoy a fitness center and a lounge that are available on-site. The bathroom has a funky order; brought back memories of low budget hotel in Venice from our trip 25 years ago. Its a very nice hotel, located in a very nice neighborhood. I remain at your complete disposal for any assistance you may require. Our dedicated team members always aim to deliver the best experience to all our guests, so your positive feedback is very rewarding. With the desire to welcome you again and regain your confidence in our establishment. Hotel is taking procedures and rules to protect from C19 of the park, there plenty. Pool is quiet and nice, modern and its well located for tourist attractions and is not well which! If you are coming from Avenida de Amrica coach station ( seasonal ). 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